Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards, debit cards, and PayPal.

Is my payment information secure?
Yes! All transactions are processed securely through Shopify's encrypted payment system.

Shipping & Delivery

How long will my order take to arrive?
Orders typically arrive within 4-10 business days in the US. This includes 1-3 days processing and 3-7 days shipping.

Do you ship internationally?
Currently, we ship primarily within the United States. Contact us for international shipping inquiries.

How can I track my order?
You'll receive a tracking number via email once your order ships. Use this number to monitor your delivery.

Products & Sizing

How do I choose the right size?
Check the size guide on each product page. If you're between sizes, we recommend sizing up for a more comfortable fit.

What materials are your products made from?
Each product page lists specific materials. We focus on quality fabrics that are comfortable and durable.

How do I care for my Alma Azul pieces?
Care instructions are included on product tags. Generally, we recommend gentle washing and air drying to maintain quality.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, with tags attached. See our Returns & Exchanges page for details.

How do I start a return?
Contact us first and we'll provide return instructions and coordinate the process.

Can I exchange for a different size or color?
Yes! Contact us and we'll help you find the perfect fit.