Returns & Exchanges

At Alma Azul, we want you to love every piece. If something isn't quite right, we're here to help.

Return Policy

We accept returns within 30 days of delivery for most items. To be eligible for a return:

Items must be unworn, unwashed, and in original condition
Tags must still be attached
Items must be in their original packaging

How to Start a Return

Please contact us at ShopAlmaAzul@gmail.com before sending anything back. We'll provide you with return instructions and the appropriate return address.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We strongly recommend using a trackable and insured shipping method, as we cannot be responsible for items lost in transit.

Exchanges

Due to our fulfillment process and timeframes, we are unable to offer direct exchanges. If you need a different size or color, please:

Return the original item for a refund
Place a new order for the item you'd like

This ensures you receive your new item as quickly as possible rather than waiting for an exchange process.

Processing Time

Once your return is received by our fulfillment partner and inspected, refunds are typically processed within 7-14 business days. Please allow additional time for your financial institution to post the credit to your account.